Contact information

Contact Information

Last Updated: August 25, 2026

If you have any questions about our products, orders, shipping, returns, refunds, or any other matter related to Formen, please contact our customer support team using the information below.

Business Information

Company Name: DRAX LUXUS LTD
Trading Name: Formen
Company Number: 17316562

Registered Address:
71-75 Shelton Street
London
United Kingdom
WC2H 9JQ

Customer Support

Email: support@useformen.shop
Phone: +44 7427 076030

For order-related inquiries, please include your order number in your message so that we can assist you more efficiently.

Shipping and Delivery

Our estimated delivery timeframe is 7–15 business days. If your order has not arrived within the expected timeframe or you have an issue with your delivery, please contact us using the email address above.

Returns and Refunds

For information about returns, refunds, cancellations, or damaged products, please refer to our Return and Refund Policy or contact our customer support team at:

support@useformen.shop

We will make reasonable efforts to respond to customer inquiries as soon as possible.

Business Hours

Customer support inquiries are handled during our normal business operations. Response times may vary depending on weekends, public holidays, and the volume of inquiries received.

DRAX LUXUS LTD — Formen
71-75 Shelton Street
London, United Kingdom
WC2H 9JQ