Terms of service

Terms of Service

Last Updated: August 25, 2026

Welcome to Formen. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Company Information

Company Name: DRAX LUXUS LTD
Trading Name: Formen
Registered Address: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ
Company Number: 17316562
Email: support@useformen.shop
Phone: +44 7427 076030

2. Use of Our Website

You agree to use the Formen website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the security or operation of the website.

  • Copy, reproduce, or distribute website content without permission.

  • Use automated systems to collect information from our website without authorization.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, colors and visual appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information, and modify or discontinue products without prior notice where permitted by law.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is not necessarily accepted until we have processed and/or dispatched it.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Shipping restrictions

  • Other circumstances permitted by applicable law

If we cancel an order after payment has been received, we will provide an appropriate refund.

5. Prices and Payments

All prices displayed on our website are subject to change without notice.

The applicable price will generally be the price displayed at the time the order is placed, subject to any obvious pricing or technical errors.

Payments are processed through third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Shipping and Delivery

Orders placed through Formen are generally delivered within 7 to 15 business days.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.

We are not responsible for delays caused by customs authorities, shipping carriers, incorrect delivery information supplied by the customer, or other events beyond our reasonable control.

7. International Orders and Customs

For international orders, the customer may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country, where applicable.

Customs policies vary between countries, and Formen cannot guarantee that a shipment will not be subject to additional charges.

8. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Customers should review that policy before placing an order.

Nothing in our policies is intended to exclude or restrict any mandatory consumer rights available under applicable law.

9. Intellectual Property

Unless otherwise stated, all content appearing on the Formen website, including:

  • Logos

  • Brand names

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Text

  • Layout

  • Other materials

is owned by or licensed to DRAX LUXUS LTD and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

10. Third-Party Services and Links

Our website may contain links to or integrate services provided by third parties.

We are not responsible for the availability, content, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to separate terms and privacy policies.

11. User Information

When placing an order or using certain features of our website, you agree to provide accurate, complete, and up-to-date information.

You are responsible for ensuring that your contact and delivery information is correct.

If incorrect information results in a failed or delayed delivery, additional costs may be incurred where permitted by applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Formen and DRAX LUXUS LTD shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for fraud, fraudulent misrepresentation, or rights that cannot legally be excluded.

13. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, strikes, transportation disruptions, government actions, customs delays, technical failures, or other force majeure events.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

16. Governing Law

These Terms of Service are governed by the laws applicable to England and Wales, subject to any mandatory consumer protection rights that may apply in your country of residence.

Nothing in these Terms prevents a consumer from exercising mandatory rights or bringing a claim in a jurisdiction where applicable consumer law permits them to do so.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

DRAX LUXUS LTD
Formen
71-75 Shelton Street
London, United Kingdom
WC2H 9JQ

Email: support@useformen.shop
Phone: +44 7427 076030