Shipping Policy

Last Updated: August 25, 2026

At Formen, operated by DRAX LUXUS LTD, we aim to provide a reliable and transparent delivery experience for every customer. This Shipping Policy explains our order processing, delivery timeframes, shipping procedures, and potential delays.

1. Company Information

Company Name: DRAX LUXUS LTD
Trading Name: Formen
Registered Address: 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ
Company Number: 17316562
Email: support@useformen.shop
Phone: +44 7427 076030

2. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

Once your order has been dispatched, you may receive shipping information or tracking details where tracking is available.

3. Delivery Time

Our estimated delivery time is:

7–15 business days

Delivery times are estimates and may vary depending on the destination and shipping conditions.

The delivery period may be affected by:

• Shipping carrier delays

• Customs clearance

• Public holidays

• Weather conditions

• Incorrect or incomplete delivery information

• High order volumes

• Local delivery conditions

• Other circumstances outside our reasonable control

4. Tracking Information

Where available, tracking information will be provided to the customer after the order has been dispatched.

Tracking information may take some time to become active after the shipment has entered the carrier's system.

If tracking information has not updated for several days, please contact our customer support team at support@useformen.shop.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply where permitted by applicable law.

Please contact us as soon as possible if you need to correct your shipping information.

6. International Shipping

Formen may ship products to customers in different countries.

International deliveries may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Any applicable customs duties, import taxes, or similar charges are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Customs procedures are controlled by the relevant authorities, and Formen cannot guarantee how long customs clearance will take.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated 7–15 business day timeframe, unforeseen delays may occasionally occur.

We are not responsible for delays caused by events outside our reasonable control, including customs delays, carrier disruptions, severe weather, strikes, government actions, public holidays, or other force majeure events.

If your order appears to be significantly delayed, please contact us at support@useformen.shop and we will make reasonable efforts to assist you.

8. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number along with photographs or other relevant evidence of the damage.

If your order appears to have been lost during transit, contact us at:

support@useformen.shop

We will review the shipment information and work with the relevant shipping provider where appropriate.

Any resolution will be handled in accordance with applicable law and our Return and Refund Policy.

9. Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, failure to collect the package, or another issue attributable to the recipient, we may contact you to arrange a new delivery where possible.

Additional shipping costs may apply where permitted by applicable law.

10. Delivery Estimates and Consumer Rights

The 7–15 business day delivery period is an estimated timeframe and not a guarantee unless otherwise expressly stated.

Nothing in this Shipping Policy is intended to limit or exclude any mandatory consumer rights regarding delivery times or delayed orders.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

DRAX LUXUS LTD
Formen
71-75 Shelton Street
London, United Kingdom
WC2H 9JQ

Email: support@useformen.shop
Phone: +44 7427 076030

Our customer support team will make reasonable efforts to assist with shipping-related questions and delivery issues.